Patient Support and Adherence.
We partner with you to deliver patient-centric, insight driven support programs with the goal to empower patients and improve adherence to achieve better health outcomes.
Delivering impactful, tailored engagement programs for patients, their care partners and healthcare professionals.
Treating specialty and rare and disease patients is not business as usual. The costs from non-adherence to these medications are staggering. We understand this, and have partnered with hundreds of clients to successfully engage patients and their care partners with support plans addressing the whole patient from the moment of diagnosis through the treatment experience.
We can collaborate with you to successfully design a personalized, compliant support program encouraging adherence for patients and their care partners. Then, Our teams of highly skilled support specialists provide full omnichannel engagement options to address patients’ concerns and educate them on their medication through their channel of preference.
Why use us?
We have the therapeutic expertise and deep engagement experience to truly make a difference to patients and their care partners throughout treatment. Educated and supported patients will more likely be empowered to adhere to and persist with their treatment, resulting in the better health outcomes you envision.
Just consider some of our patient support program results:
96% reported a first call resolution experience
99% of patients expressed overall satisfaction with their support specialist
97% of patients reported confidence in managing their condition
92% of patients plan to fill their next prescription
The proof.
All therapeutic areas
15 years relationships with clients
2-100+ support specialists per program
99% NPS average
100+ programs launched and transferred from incumbent providers over 20+ years
Lowest staff attrition of any of our competitors
“Our client partnership with Inizio Engage enables a seamless, high-quality patient experience. It is truly a combination of in-depth understanding of the patient journey, great talent, and technology that positions Inizio Engage as a leading service provider.”
– Executive Director, Commercial Strategy & Operations at a leading pharma company
Our services.
Supporting patients and care partners with:
- Disease, device and adverse event education and support
- Coping and communication strategies
- Health behavior change
- Adherence strategies
- Health outcomes
Supporting Healthcare Professionals with:
- A 360° view of the patient’s program engagement
Services delivered through:
Patient support specailists – field, phone and hybrid
Remote engagement centers
Omnichannel 24/7 support
Trak360™ – our award-winning customer experience technology platform
Our talent.
Patient support is our passion and it is evident in all our team members. We place great importance on establishing a holistic employee journey, so everyone in your patient support program can create a positive patient experience.
Not only do we work with you to develop a training program to meet your goals, but we provide additional learning and development opportunities to ensure that every member of our patient support team has the skills they need to deliver the results you want and the patient deserves.
Our comprehensive, high-quality training programs are designed and delivered by our credentialed team of in-house experts. Our latest innovative programs include:
Patient-centric communication.
Building resilience.
Tailored engagement strategies
Effective omnichannel interactions
Speak to an expert.
Are you ready to reimagine health with industry-leading patient support? Partner with the experts at Inizio Engage Patient Support and Adherence team to put in place a patient support plan to drive adherence and better disease outcomes.