Omnichannel Consulting and Analytics.
Leveraging our agile data and analytics and omnichannel expertise throughout the enterprise, we can help you deliver effective omnichannel engagements to maximize your brand’s impact and performance.
Meeting the omnichannel challenge.
Omnichannel engagement has become key to brand success. Your brand content needs to be available where and when HCPs want it. In order to truly impact prescribing behavior, HCP engagements must center on the individual HCP’s preferences, integrating the face-to-face and digital channel strategies each HCP prefers.
Such engagement strategies require the right mindsets and skill sets, along with the integration of the data and technology which often exists within multiple platforms and multiple siloes. To help you address these opportunities, Inizio Engage has the enterprise knowledge and experience to assist you in establishing:
The omnichannel strategy that encompasses the key enablers and success factors of customer centricity – tracking, upskilling, channel mix and a 360° customer view.
The omnichannel infrastructure that aligns with your vision and differentiates you and your brand while delivering the customer feedback needed for continual successful engagements.
The quality programs and customer facing skillsets to successfully engage your target audiences and encourage brand uptake across all channels.
The monitoring and analytical systems needed for actionable insights to the engagement refinements necessary for improving engagement impact.
Addressing the omnichannel challenge.
We understand that true omnichannel engagement is customer-centric. Effective omnichannel engagement offers coordinated, integrated and data-aligned channels, that provide a seamless, overarching customer experience. Together, we can achieve this by:
Developing the omnichannel engagement team.
An effective omnichannel strategy recognizes the need to leverage technologies with individualized, personalized experiences to drive engagement. The sales rep plays a key role in this strategy, but one that requires a shift in mindset and skills to be effective.
We understand this and can partner with you to develop sales teams who can have the high-quality interactions needed to meet HCP preferences. Your omnichannel sales team should be:
Customer-centric – Sales teams adapting to become customer experts and advocates, sharing their customer insights with the organization to better drive HCP support.
Competent – Increasing knowledge specialism of the changing healthcare environment to facilitate improved value for the HCP.
Productive – Embracing digital technology as an enabler, driving value for their customers and becoming more productive themselves.
Mindful – Expanding the value of engagement by providing responsive, effective, efficient, bespoke information when needed, always respecting the individual HCP’s time and availability.
Speak to an expert.
Through identification, assessment and recruitment; training and performance optimization; to empowerment with data and technology; we can help you build an omnichannel sales team to drive engagement excellence.