Medical Dialogue Center Germany, Austria, Switzerland
Our specialized and talented contact center teams build genuine partnerships with HCPs – they are based in Germany and also serve Austria and Switzerland.
Stronger together: In-person collaboration that drives performance
Focused on creating and sustaining value-based partnerships with HCPs, our contact centre personnel work physically alongside each other as ONE TEAM.
Where every team member is aligned, motivated, and empowered to deliver exceptional commercial results.
We are the contact centre expert for pharma and biotech companies.
Pharma and biotech companies are increasingly turning to strategic commercial engagement partners to design and manage contact centre activity.
Benefits for our clients:
- Expertise & innovation
- Scalability & agility
- Cost & operational efficiencies
- Risk mitigation
We recommend our Customer Engagement Centre model
Handle
Reach
Boost
Our Medical Dialogue Center is built on:
- A bespoke solution that meets your current and future needs.
- Market-leading recruitment to find, attract and place the best talent.
- A purpose-built office environment, designed for team collaboration.
- Industry-leading technology for real-time data and actionable insights.
- Hands-on coaching to accelerate development and performance.
- Strong leadership cultivates culture and increases employee retention.
Customer Engagement Centers are tailored to the unique needs of your product
Why our clients choose Inizio Engage
63% of interactions with target group positive
Remote engagement by our contact center team to communicate the benefits of a vaccination and generate appointments with field team.
40% increase in market share
Rapid build of contact center to conduct outbound campaign to 10,000 general practitioners in six weeks.
88% increase in daily interactions
Our eMSL team working with client KAMs and MSLs in the rare disease space with continuous optimization of call content and persistent follow-up.