Remote Respiratory Clinical Educator Program Increases HCP Enrollment and Patient Satisfaction​

CASE STUDY (SPAIN) 

The Challenge 

The target of this Patient Support Program (PSP) is to provide education and support through a telephone service to HCPs and patients with severe asthma in treatment with Client´s product to discuss certain aspects related to the disease.​

Our Solution

Provide support by a clinical educator team, trained in the pathology, through a call center: ​

• Follow-up and reminder calls for dose administration to patients included in the PSP who carry out self-administration. ​
• Coaching calls to patients included in the PSP, both in self-administration and in clinical administration. ​
• Registration of HCPs and patients of the PSP on the Inizio Engage web and telemedicine platforms, and resolution of doubts about their access.​
• Material shipment.​
• Management and resolution of reactive consultations that are received through the call center.​

The Results

Since the beginning of the project in October 2019 we have enrolled 400 HCPs, 150 sites and >1000 patients.​

Only 18% of 1100 patients have dropped out mostly due to a switch in treatment indicated by their doctor.​

We started with 0.5 FTE in 2019 but now, due to the increase of patients, functions and SLA, we have 4 Inizio Engage nurses just for this service.​

• 95% of the patients considered the follow-up/coaching calls very interesting and helpful.
• 86% of the patients would recommend this service 100%.
• 71% of the HCPs would recommend this service 100%.