Empowering leaders to drive a shift in performance through capability development.
Our client’s challenge
Our client wanted to improve the performance of their global organization to meet changes driven by digitalization and rapidly changing demands of customers.
To deliver this step-change in performance, there was a clear need to strategically invest in the organization’s leadership; empowering leaders to drive this shift in performance by enhancing their capabilities.
Our solution
Operational leadership workshops:
- A 3-day F2F workshop focused on operational leadership. This consisted of a variety of topics, such as understanding the role of a leader in the context of business, situational leadership and managing change
- Operational Excellence 1-day workshops concentrated on the more technical aspects of the business.
Transformational leadership program:
- A program which encouraged participants to think about authentic leadership, connect their personal values with business values, how to be strategic, visionary and lead culture change.
- 1:1 coaching touch points throughout to embed the changes.
- 360 feedback based on updated General Manager competencies and DISC profiles, along with 1:1 coaching which gave each GM specific feedback and a personalized development plan.
The results
So far, our performance consultants have run the program with the Brand Experience senior leadership team, to the Managing Director in Australia and her first line directors and to General Managers in South Africa, Japan, Dubai, South Korea and Europe.
- 94% NPS would recommend this training to a colleague.
- All participants agreed that the course met their expectations.
- All participants agreed that the facilitator displayed knowledge in all subject matters.
- All participants strongly agreed that the facilitator kept them engaged with their delivery style, energy and enthusiasm.
- All participants agreed that the physical environment was conducive to learning and that the standard of the event services provided were appropriate.
- All participants strongly agreed or agreed that their performance and effectiveness would improve as a consequence of the course.
Our clients said:
“The chance to express views and feedback and present ideas was amazing.”
– General Manager, Dubai
“It was an amazing experience indeed and worth all the time and would do this training over and over again.”
– General Manager, South Africa
“The biggest take out for me is spending quality time with the first line group, thinking and working on the business. The daily operations are entirely consuming so the opportunity to step back, align on some key concepts and strategy and then develop a plan to execute was extremely beneficial.”
– First-Line Director, Australia
“It made me to reflect a lot on my leadership skills and style. Gave me understanding of how I can be an effective leader in my space. The lessons on coaching and being coached as well.”
– General Manager, South Africa
“The whole training was amazing, so much to learn and to go back at base and implement. High level of insight and knowledge from the trainers made it worthwhile. So interesting for my personal development purposes.”
– General Manager, South Africa
“This is the best training I attended since I joined.”
– General Manager, MENA
“Exceeded my expectations by far – we have clarity on our vision, culture statements and specific actions to take to engage our stakeholders to deliver our 24/25 business objectives.”
– General Manager, South Africa
“Despite being away from the showroom for several days, the insights and tools we gained are beyond measure in terms of their importance and fundamental impact on our daily business operations. The depth and quality of the training were truly exceptional, and I cannot overstate how beneficial it has been. My only regret is that we did not have access to this training earlier in our careers.”
– First-Line Director, Australia
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