Inizio Engage Portugal.

We create exceptional customer experiences by engaging with HCPs through their preferred channel at the right time, providing support around their omnichannel journey: planning, executing, measuring, and improving.

Our field experience, market research on preferred channels, and recruitment methods can define, design, deliver and drive excellence on each project. Support from target definition to project execution in primary care or with specialty physicians.

With our unique experience in pharmacy projects, we can deliver face to face or hybrid projects to impact all pharmacies in Portugal; with sell-in and sell-out projects, training and brand activators.

Our dedicated contact center solutions provide exceptional experience in the healthcare sector. It is an efficient, profitable, and increasingly trendy way of approaching HCPs (physicians and pharmaceuticals) through calls, remote visits and emails.

We provide flexible solutions to cover vacancies in all positions, both for long and short periods of time. We reduce risk, time and costs associated with recruitment without compromising quality.

We help our clients to optimize their sales teams by providing sales force effectiveness assessments, sales force sizing and structure recommendations, and sales compensation planning.

Leveraging our 30 years of experience, our knowledge, network, and expertise puts us in a privileged position to collaborate and provide support in all phases of the recruitment process both for clients and candidates.

We recruit for a diverse range of high-quality roles and profiles; from representatives and technicians to specialists and managers across a range of areas, including commercial, marketing, technical and support, and medical department functions.

Our clinical educators provide comprehensive disease-state and product training for HCPs, which leads to improved patient outcomes. As well as in-person sessions, we also offer flexible remote training to fit HCPs busy schedules.

Our PSPs are an ideal way to directly support patients, bringing better outcomes and adherence. We have a proven record of creating successful PSPs built on high-quality hands-on care, behavioural science and patient-centric technology.

One of the most effective ways we deliver education and training is through our in-house team of nurses. They provide critical treatment administration training across a broad range of channels to help patients receive optimal care.

MSLs are a trusted source of unbiased, accurate scientific knowledge. We offer an agile and comprehensive service deploying dedicated and vacancy MSL teams, ensuring we recruit high quality profiles that align with our clients’ specific needs.