UK Commercial Customer Engagement Centre.
Our purpose-built customer contact centre where great talent unites to create value-based HCP partnerships.
Stronger together: In-person collaboration that drives performance.
Focused on creating and sustaining value-based partnerships with HCPs, our contact centre personnel work physically alongside each other as ONE TEAM.
Where every team member is aligned, motivated, and empowered to deliver exceptional commercial results.
We are the contact centre expert for pharma and biotech companies.
Pharma and biotech companies are increasingly turning to strategic commercial engagement partners to design and manage contact centre activity.
Benefits for our clients:
- Expertise & innovation
- Scalability & agility
- Cost & operational efficiencies
- Risk mitigation
We recommend our Customer Engagement Centre model
Handle
Reach
Boost
Our Customer Engagement Centre is built on:
- A bespoke solution that meets your current and future needs
- Market-leading recruitment to find, attract and place the best talent
- A purpose-built office environment, designed for team collaboration
- Industry-leading technology for real-time data and actionable insights
- Hands-on coaching to accelerate development and performance
- Strong leadership cultivates culture and increases employee retention
Our Customer Engagement Centre is tailored to the unique needs of your product.
Why our clients choose Inizio Engage.
5% to 90% market share
Agility within a fluid and highly competitive market. For a seasonal vaccine client, our team of 30 – remote and hybrid – have improved market share from 5% to over 90%.
95% support material delivery rate
Increasing brand awareness to address poor class adherence. For a long-standing client, we shifted our team’s focus to a retail pharmacy campaign and our Customer Service Representatives contacted over 1/3 of retail pharmacies during a 6-month national campaign.
200% increase in patient invites
Continuous improvement in adoption driven by data insights. Our remote Account Executive team provided an agile solution to provide targeted coverage for a vaccine, and for one brand the number of customers inviting patients tripled within 6 months.
£20m increase
Launching a branded generics portfolio into the UK. Over 9 years our Account Management team ensured positive formulary statuses for a portfolio of brands achieving a £20m increase in prescribing growth across the portfolio.
