Inizio Engage Hub Services.

Smart where it matters. Human where it counts. 

 

A patient-first Hub that combines compassionate support with advanced technology to remove access barriers, accelerate therapy starts, and improve outcomes across the entire treatment journey. 

Inizio Engage HUB Services

Driven by compassion, enhanced by technology, we transform care.

Inizio Engage Hub Services is designed to simplify complexity for patients, providers, and manufacturers alike reducing friction where it slows access, and applying human expertise where it matters most.

Inizio Engage HUB Services.

Supporting a fully integrated patient experience from diagnosis through ongoing engagement and support.

Patients suffering with rare, orphan and other specialty diseases can sometimes wait up to ten years for a diagnosis, and then face significant hurdles around access, affordability and utilization of prescribed medication. Complex payer systems, specialty pharmacies and hub services, medication administration, understanding and navigating possible side effects impose an even greater burden on a vulnerable population already strained by these challenges.

We understand these challenges and offer a suite of hub patient access services to meet the expanding needs of this special patient population from the pre-treatment/prescribing phase, coverage determination and fulfillment to the ongoing patient engagement and support. We also understand the importance of transparency and interoperability to our clients. We accomplish this by leveraging our award-winning Trak360 platform, allowing our team to adapt and adjust every step of the way.

Speak to an expert.

Our Hub Services.

Removing friction to accelerate patient access to therapy

We streamline benefit investigation, prior authorization, affordability, and triage through a single unified platform eliminating duplication, reducing administrative burden, and enabling patients to start therapy sooner. 

  • One primary point of contact speeds turnaround times and reduces follow-ups 
  • Automation minimizes avoidable delays and administrative workload for HCPs 
  • Simplified PA workflows keep patients moving through the access pathway 
  • Faster therapy starts support improved patient outcomes  

Innovative technology that delivers efficiency and positive outcomes

Our award-winning Trak360™ platform connects data across the entire access and adherence journey, delivering real-time visibility and actionable insights for smarter decision-making. 

  • Predictive insights identify access and adherence risks early 
  • Real-time monitoring ensures timely, targeted interventions 
  • AI-powered workflows enable up to 96% first-call resolution 
  • Monitoring all calls and analytics provide rich insights from patient and HCP interactions 
  • A full, end-to-end view from script to dispense eliminates blind spots and improves forecast accuracy 

Dedicated human support that drives adherence and improves care

Technology enables scale but people build trust. Our dedicated, compassionately trained teams provide consistent, personalized guidance that keeps patients engaged and supported through complex access and treatment steps. 

  • Primary contacts guide patients every step of the journey 
  • High-touch outreach reduces drop-off during complex access phases 
  • Consistent human support improves continuity of care and confidence 
  • Industry-leading low attrition ensures program stability and quality 
  • 99% program satisfaction reflects the impact of empathetic, expert support 

Depth of insight that strengthens outcomes

With over 25 years of frontline patient experience, Inizio Engage brings unmatched understanding of rare and specialty therapies enabling programs that are compliant, scalable, and resilient. 

  • Proven impact across 35+ therapy areas and hundreds of product launches 
  • Deep clinical and behavioral expertise embedded in the program design 
  • Reduced transition risk and consistent quality across program lifecycles 
  • Clinically trained nurse educators support complex therapy journeys with confidence 

The Inizio Engage Difference.

By combining connected intelligence, operational excellence, and human compassion, Inizio Engage Hub Services helps pharmaceutical manufacturers:

  • Get patients on therapy faster
  • Keep patients on therapy longer
  • Improve provider experience
  • Strengthening adherence and treatment outcomes
  • Gain clearer insight to optimize performance in real time

Smart where it matters. Human where it counts.

Meet our Inizio Engage Hub Services team.

Jack Beard

Vice President, Patient Access

Nareda Mills

President, Global Patient Solutions

Joi Hatcher

Senior Director of Quality and Compliance

Meghan Petit

Solutions Consultant, Patient Access

Julie Adams

Vice President, Pharmacy

Susan McBryde

Executive Director, Patient Access

Connect today

Speak to an expert.

Are you ready to reimagine health for patients suffering with specialty or rare and orphan diseases? Partner with the experts at Inizio Engage Hub Services for Patient Access to create a comprehensive support program that addresses the complex needs in access and affordability, administration and adherence for specialty therapies.