We provide vital treatment and administration information, disease and product advice lines, as well as other support services, across a broad range of channels, to help patients get optimal information and care.
Patients and HCPs today are accustomed to immediate information. Healthcare is no exception. Yet the very nature of healthcare dictates a level of support that is compliant and compassionate. Building the necessary architecture, and filling the needed positions to deliver on this need, can unduly tax your resources. That’s where we can help.
Building on more than 25 years of experience, we provide a complete, end-to-end information solution, from insights gathering through review, design and validation, and on to full implementation. This enables us to deliver a range of state-of-the-art, technology-supported, remote services across Europe and beyond.
Partnering with us, you’ll have access to our inbound and outbound contact center services where we can effectively deliver exceptional European-wide support, with the option to cover multiple languages in each market. All our comprehensive, compliant, high-quality contact center services are delivered by a credentialed nurse, clinical educator or patient/customer service team, covering multiple areas of expertise to suit your needs. We offer:
The required product and/or disease-specific patient and HCP helplines needed to support your brand.
Digital solution support, including apps, patient monitoring technology and a range of patient devices.
Appointment booking and logistics support through our concierge teams.
