Mobile vaccination capability improves access to HPV & MMR vaccinations.

The mobile unit and nursing staff have been fully funded by MSD in the UK as a service to medicine.

Using real-time data to enhance efficiencies and patient attendance.

CASE STUDY (UK)

The Challenge 

• It’s estimated that as many as 370,000 young women between 18 and 25 in the UK did not receive their HPV vaccine at school. 

• At 25 UK females lose the right to receive a free HPV vaccine to protect them against preventable HPV related cancers. 

• Our client asked us to partner with the Liverpool Central Primary Care Network and explore ways to increase uptake of vaccinations with 18–25-year-old females. 

Our Insights & Strategy 

• Previous projects had given us insights into patient engagement within the community for primary prevention. 

• MMR vaccination levels in the target group in Liverpool was also low. 

• We identified the need for a mobile and roving service to provide quick, easy and safe access at a time and place convenient for patients. 

Our Solution 

Our role was to: 

• Secure a suitable mobile treatment unit.  

• Recruit and train vaccinators. 

• Develop, approve and action standard operating procedure.  

• Data capture and updating patient records, via electronic records. 

• Follow treatment pathway set out by the NHS.  

• Contractual delivery of service as set out by MSD.  

• Work with NHS to arrange bookings and vaccination attendance confirmation. 

• Dedicated support line for booking appointments. 

• Attend Uni Freshers events to reach target patient group. 

• Engage with the community through primary care & universities. 

Our Mid-Project Agility 

Responding mid-project to real-time data analysis, we adapted our approach and observed greater vaccination rates within the target cohort: 

• We extended the planned schedule in high engagement areas which was obtained via the data collection process to enhance efficiencies. 

• We introduced a static vaccination unit at university (A) to meet the increased demand which was originally outside of the planned scope of the project. 

• Targeted text invites were sent to patients from GOV.UK with increased uptake of bookings. 

• Closer partnering with the universities to increase uptake with initiatives such as student champions and social media posts. 

Vaccination uptake increased by 178% following the change to the planned schedule, text messaging and reallocation of resources. 

The Results

• 6,854 patients identified
• 8,464 patient calls attempted
• 1,710 successful patient calls
• 11 locations
• 404 vaccinations delivered

The Voice of the Patients:

10/10 service.

 

Quick appointment and very friendly staff.

 

The nurse and admin were both exceptional.

 

All the nurses are so nice that make me so comfortable getting the vaccines.

 

Super grateful to have such a convenient way to get a vaccination.

 

Wonderful staff made it an extremely simple and relaxing process.

The Patient Survey:

• 3.9/4 satisfaction rating with Inizio Engage nurse 
• 3.99/4 for vaccination appointment booking process 
• 93% found the location convenient for them

Learn more about our Patient Solutions here.