Clinical Educators Drive 35K Enrollments & Boost Patient Adherence
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Case Study (US)
The Challenge
Client requested highly skilled Clinical Educator team to assist patients to successfully navigate the on-boarding process as they start therapy.
Clinical Educators help support ongoing patient adherence.
Our Solution
Inizio Engage hired a team of 84 Clinical Educators to provide patients with supplemental training and support.
Hybrid team of full-time, part-time and on-demand Clinical Educators to accommodate geographical variances.
The Results
- Over 35,000 unique enrollments from phone, virtual and in-home interactions with Clinical Educators.
- Average patient enrollment is 1,180 per month via web/phone/fax/mail (in year 3 of program).
- Fax enrollments increased by 85%.
- Average time to contact patient following enrollment is less than four hours.
- Patient satisfaction scores are 98%.